Jira and ServiceNow

FlexDeploy with Jira and ServiceNow

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The Opportunity

Many organizations are making either Jira or ServiceNow an integral part of managing software releases, and therefore, creating a demand for integration into their overall DevOps and Automation toolchains.  Without a tighter integration between Jira/ServiceNow and the other DevOps and Release Automation tools, the end users need to bounce back and forth between tools, using manual activities to synchronize the overall process flow for software delivery.

The Solution

Both Jira and ServiceNow provide a rich set of APIs which enables integration with other tools in your DevOps and Automation tool chain, and therefore the opportunity for a more seamless end-to-end solution exists. FlexDeploy makes use of these APIs to provide a seamless integration, creating a rich and powerful user experience for both agile and traditional software delivery methodologies.  The integration is bi-directional, providing flexibility to meet many different use cases.


FlexDeploy and Jira

The key to all integrations, whether inbound or outbound, is associating Jira issues to FlexDeploy builds.  This is accomplished by referencing Jira issue numbers in SCM commit messages that are subsequently processed by a build.

FlexDeploy How To

FlexDeploy Jira Integrations blog posts
FlexDeploy’s Jira integration basics; creation, configuration, association, and automation.

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FlexDeploy How To

FlexDeploy Jira Integrations how-to blog posts
Automatically approving FlexDeploy tasks based on Jira workflow transitions.

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FlexDeploy’s integration with ServiceNow provides improved user experience and efficiencies related to managing changes requests and incidents as part of your end-to-end processes.

  • Ability to configure FlexDeploy so an existing change request (change ticket number) is required (by environment) to be linked to the deployment request. The request will be held in “Pending Approval” status until the linked ticket is approved or rejected. 
  • Auto-create a change ticket requiring approval (or rejection) whenever a deployment request is submitted to a defined environment. 
  • Auto-create an incident whenever a deployment execution fails in a defined environment.
  • All integrations are optional, and can be defined either globally or at the Folder/Application level.  These integrations can also be used in conjunction.
  • All linked change tickets can be viewed for any given deployment request

Explore FlexDeploy for Oracle E-Business Suite

Try FlexDeploy in a JumpStart Demo Lab

Demo Labs provide a pre-configured, friction-free environment in the cloud for you to try FlexDeploy with no set up, installation, or configuration. Follow along a step-by-step guide to get a feel for how FlexDeploy brings automation, visibility, and control to your E-Business Suite implementation.

  • Pre-configured environment running within 15 minutes
  • Step-by-step guide walks you through the FlexDeploy basics
  • Explore the features and functions of FlexDeploy that are interesting to you, with no pre-work needed

FlexDeploy & E-Business Suite Demo Lab

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Learn how FlexDeploy’s integrations can meet your use cases.

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